Terms of service
The deal
What we provide, what it costs, and - the part most terms pages bury - what TREYN is not.
Last updated 21 September 2026 · TREYN
What TREYN is
A personal travel archive. You send us booking documents; we read them, show you what we read, and keep what you confirm. We also issue a membership card you can add to Apple Wallet.
What TREYN is not
The TREYN card represents our own membership and nothing else. It is not an identity document, a passport, a travel ticket, a boarding pass, an airline or hotel loyalty status, or a payment card. It grants no right to travel and no right to enter anywhere.
TREYN is not a travel agency and does not sell travel. We do not make, change or cancel bookings. Your agreement for any journey is with the airline, railway, operator or accommodation you booked with, and any problem with it is between you and them.
A record in TREYN is not proof of anything to anyone else. We store what a document said and how well-supported it is. That is a personal archive, not a certificate - do not rely on it where an official document is required.
Your account
You need to be at least 16. Keep your account details to yourself; you are responsible for what happens under your account. One account per person - a shared account makes the archive meaningless.
What you send us
Send documents you have the right to send. Don't send other people's documents without their say-so, and don't use the import address to send us things that aren't travel documents.
You keep ownership of everything you send. You give us permission to process it only so we can provide the service - read it, extract records, and show them back to you. We acquire no other rights in it.
We may refuse or remove content that is illegal, or that is being used to attack the service. A leaked import address getting hammered with spam is the usual reason, and you can replace that address yourself at any time.
Plans and payment
TREYN has a free plan and paid plans. Paid plans are sold through the App Store, which handles the payment, the renewal and the receipt.
- Subscriptions renew automatically until you cancel.
- Cancel in your App Store account settings. Cancelling stops the next renewal; it does not cut short the period you already paid for.
- Refunds are handled by Apple under Apple's policy, not by us.
- Prices vary by country and may change. We will tell you before a change affects your renewal.
If you stop paying, your archive stays yours. Your records remain readable and exportable on the free plan. What returns to free limits is automatic document processing and the premium presentation options. We do not hold memories hostage.
Membership, status and rewards
These are three separate things and we keep them separate:
- Subscription - the feature plan you bought.
- Travel status - earned from qualifying travel under published rules. Buying a subscription does not earn status.
- Reward credit - a balance usable on specific offers, when funded offers exist. Status does not convert into credit.
Rules for earning status are versioned. Publishing a new rule does not silently recalculate your past - any recalculation is an announced change. Credit has no cash value, cannot be exchanged for money, and may be reversed if the travel it was awarded for is cancelled or refunded.
Partner offers, when they exist, come with their own terms set by that partner. We will not list an offer that is not actually available.
Connected accounts
If you connect a provider, you sign in on that provider's own screen. We never ask for those passwords and never store them. You can disconnect at any time, which stops future syncing; records already in your archive stay unless you also delete them.
What we promise, and what we don't
We work hard to read documents correctly, and we tell you which fields we were unsure about instead of guessing. But automatic extraction makes mistakes. Check what matters before you rely on it - especially times and dates for a trip you are about to take.
The service is provided as it is. We do not promise it will be uninterrupted or error-free, and we do not offer a service level agreement until we have measured one honestly.
To the extent the law allows, we are not liable for indirect or consequential loss - including a missed connection, a missed flight, or a booking you did not make because of something you read here. Nothing in these terms limits liability that cannot be limited by law, including your statutory consumer rights.
Ending it
You can delete your account from the app at any time. Deletion removes your records, files, connection grants, shares and card. It is not reversible, and it is a separate action from cancelling a subscription.
We may suspend an account that is attacking the service or being used illegally. If we do, we will tell you why and give you a way to get your data out.
Changes
If these terms change materially, we will tell you in the app before the change takes effect.
Law
These terms are governed by the laws of Türkiye. If you are a consumer in the EU or the UK, this does not deprive you of the protections of your own country's consumer law.